- B-Grip Strap free system (6)
- Spider Holster hands free system (13)
- Battery Chargers AAA/AA/C/D/9V (8)
- Rechargeable Batteries AAA/AA (8)
- Rechargable Batteries C/D/9V (10)
- Battery & Charger Bundles (13)
- Charger Accessories (7)
- Camera Backpacks (29)
- Camera Bags (31)
- Photographic Tripods (54)
- Video Tripods (24)
- Light Stands (12)
- Backdrop Panels (11)
- Muslin Backdrops (12)
- On Camera LED Lighting (15)
- Studio Flash Kits (7)
- Studio Lighting (23)
- Softboxes & Umbrellas (30)
- Strobist Equipment (15)
- Speedlite Camera Flashes (9)
- Speedlite Modifiers (3)
- DSLR Battery Grip (9)
- Wireless Flash Triggers (21)
- Remote Shutter Release (9)
- DV Crane/Stabiliser/Dolly (39)
- BlackRapid Camera Straps (11)
- Camera Lens Filters & Protectors (23)
- Memory Cards
- Gift Ideas & Gift Vouchers (3)
- Other Accessories (15)
GET IT FASTTo receive your order by the date specified in the countdown timer, you must choose Express Post as your delivery method during checkout and pay using an instant payment method such as credit card or PayPal (excluding PayPal eCheques). Parcel Post and Express Post shipments
Parcel Post and Express Post orders which are placed by 9am and paid for with credit card or PayPal will be shipped the SAME day.
Parcel Post and Express Post orders which are placed after 9am will be shipped the NEXT day.
If paying by PayPal eCheque, personal cheque or bank deposit, your order will be shipped when your funds are cleared.
Who pays shipping costs?
Shipping costs are to be paid by the buyer, unless otherwise specified. Shipping costs will be calculated and shown during the checkout process
If the item is not received, or is damaged in shipping, who reimburses the buyer?
If Australia Post loses your order, they will compensate you with up to $50. If you are concerned with this possibility, please choose to ship your item with a shipping option that includes insurance
Do prices include GST?
Yes, prices shown include 10% GST, and GST will be shown on your tax invoice.
Any handling fees in addition to shipping?
No, we do not charge a handling fee.
How often do you ship?
Every weekday (excluding public holidays).
PAYMENT METHODS ACCEPTED
PayPal is available to all of our customers
Bank Transfer is available to all of our customers. You will be provided with our bank account details after you finalise your purchase and go through the checkout process.
VISA and Mastercard payment is accepted from all of our customers. At the point of transaction the customer will be transferred to the mastercard.com.au secure server. Once payment has been made, the customer will be transferred back to the PROtog.com.au website. The customer will then receive confirmation that payment has been made.
Bank and Personal Cheques
We can accept bank or personal cheques. Goods will not be shipped until funds have cleared.
All customers will receive immediate confirmation of their order via email.
We are committed to our customer’s satisfaction. Thus, if you are unhappy with your purchase our policy allows for returns within 5 days after shipment has been received. We request that you attempt to resolve a problem by first contacting us. We accept returns for refunds or exchanges on all our merchandise. Items that are not returned in new condition with all packaging will not be accepted.
Refunds will be issued after item is received and carefully inspected by us and typically takes 2 days. Any merchandise altered, damaged, or switched will not be accepted.
If there is ever a problem with your purchase from us, please give us the opportunity
to make it right for you. We are reasonable people, behaviours such as offensive language, false accusations,
personal attacks, and/or overall rudeness, etc is completely unnecessary. We
vow to always deal with our customers professionally and courteously, and we
ask that our customers extend us the same courtesy.
Under what circumstances are refunds given?
Only if item is different from description. However as customer satisfaction is always our priority, exceptions apply so please do not hesitate to contact us if you are in anyway unsatisfied with your purchase.
Will refunds be given only if a certain shipping
option is chosen?
Yes, all returned items must be returned via registered post or couriers, we cannot be responsible for a parcel that is lost during return transit.
If the item is lost in transit or damaged during
shipping, who reimburses the buyer?
We will re-send your order and sort the issue out with the shipping company.
In what form are refunds given?
Money back refunds via the same medium in which it was paid or items can be exchanged at our discretion
Who pays for return shipping costs?
How should items be shipped back?
Item should be returned via registered post or courier (or whereby items can be tracked) with proper care, adequate protection and insurance. All original pavkaging must be included and in new condition such that the items can be returned to stock.
Does the buyer need to alert PROtog prior
to shipping the item?
Yes, the buyer will need to contact us in order to receive a Return instructions.
Will a refund be issued without PROtog receiving the item back?